Warranty Process
Your Integrity Homes Warranty Program begins the day you move in and continues for up to 10 years.
During the warranty period, Integrity Homes will always endeavor to respond to your needs quickly, efficiently, and courteously. Your Integrity Homes Warranty Program includes two pre-established review periods that enable you to communicate warranty items.
60-Day Review
Sixty days after closing our Customer Care team will contact you to complete a 60-day Warranty Request form. After we have received your completed form, we will schedule an appointment to visit your home.
1-Year Review
Prior to your one year anniversary our Customer Care team will again schedule a visit to your home to address any concerns you may have. At this time, we also provide our homeowners with a “Drywall Certificate”, which is designed to repair any settlement related drywall issues that are common during the first year of new home ownership.
Service Request
All requests for service in your home must be submitted in writing. The Warranty Request may be mailed, faxed, e-mailed or submitted via our online Warranty Request Form. When repairs are necessary, Integrity Homes personnel and our subcontractors will need to access your home during normal working hours.
Warranty
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